The process
Seven steps, and you can see all of them.
Agencies are usually vague about this. We are not, because the vagueness is where scope creep lives — and where a supplier hides the fact that nobody checked the work.
- 01
The brief
You send what you have — an email, a deck, a half-formed idea. We come back with the questions that actually change the price: who it is for, what it has to do, when it has to land, and who signs it off.
- 02
The estimate — within one working day
Hours by role against a rate, a delivery date, what is excluded, and the number of revision rounds as a number rather than the word “reasonable”. It reaches you inside one working day of the brief. Nothing starts before you approve it.
- 03
The purchase order
You raise it, we quote it on every invoice and every reply. It is how your procurement team and our books stay in step.
- 04
Writing
A named writer who already knows your house style, your product names and the last thing you published. Not a pool, not a rotation.
- 05
Review
Someone who did not write it reads it. For translated work that second read is a native speaker against the source. It is the step most suppliers quietly skip.
- 06
Delivery
On the date we said, in the format you asked for. Your feedback comes back as one consolidated set, not five emails over a fortnight — that is what a round means.
- 07
Invoice
Against the purchase order, matching the estimate. No surprises, because the scope was written down in step two.
Two things we will not do
We will not start without an approved estimate. It protects you as much as us — it is the only document that says what “finished” means.
We will not put AI-generated copy in front of you without telling you. Where a tool was used, and what it did, is disclosed in writing before you sign anything. Our position on AI →